
Why in News?
-
India has become the global leader in real-time digital payments.
-
In June 2025, India’s Unified Payments Interface (UPI) processed 18.39 billion transactions in a single month.
-
This achievement is part of a detailed study published in the Fast Payments Report 2025, supported by the International Monetary Fund (IMF) and FIS Global.
About the Fast Payments Report 2025:
-
This report evaluates the strength and adoption of digital public payment infrastructure in 30 major countries.
-
It introduces a new metric called the Faster Payment Adoption Score (FPAS) to measure how quickly and widely digital payment systems are being used.
-
It was prepared through collaboration between the IMF and FIS Global, a global financial technology company.
India’s Global Performance:
-
India secured the top global rank with a FPAS score of 87.5 percent.
-
Countries like Brazil, Singapore, the United Kingdom, and the United States ranked below India in digital payment adoption.
-
UPI has emerged as the world’s most widely used real-time payment system, making digital transactions quick, easy, and affordable for everyone.
-
India’s success is a result of continuous innovation, government support, public-private collaboration, and user-friendly technology.
Scale and Reach of UPI in India:
-
UPI handles over 640 million transactions per day.
-
It connects 491 million individuals, 65 million merchants, and 675 banks.
-
The system has now been expanded to 7 countries, including France, UAE, and Singapore.
-
UPI is becoming a model for cross-border payments, especially among BRICS+ countries, where India is pushing for regional integration through UPI.
Key Features of India’s UPI Ecosystem:
-
Interoperability: A unified platform that works across all banks and apps such as PhonePe, Google Pay, Paytm, and BHIM.
-
Inclusiveness: Designed for all users, including rural populations, with features like Aadhaar integration, USSD access (works on basic phones), and support for multiple Indian languages.
-
Built on India Stack: Uses powerful digital tools such as Aadhaar, e-KYC, DigiLocker, and the Account Aggregator system for secure and seamless transactions.
-
High Security Standards: Real-time fraud detection, data tokenisation, and strict compliance with RBI guidelines.
-
Strong Public-Private Collaboration: UPI is managed by the National Payments Corporation of India (NPCI) in partnership with fintech startups, banks, and the Reserve Bank of India (RBI).
Limitations of UPI:
-
Limited Offline Use: Most UPI transactions require an internet connection, which makes it hard to use in rural areas with poor connectivity.
-
Global Challenges: While UPI is expanding to other countries, its global usage is still limited by different regulatory systems and technical infrastructure abroad.
-
Weak Data Privacy Framework: The report highlights the need for better laws to protect users’ financial data from misuse.
-
Dispute Resolution Issues: Inconsistent grievance redressal systems across banks and apps lower user trust when payments fail or fraud occurs.
-
Digital Divide: UPI heavily depends on smartphones, which makes it difficult for senior citizens, people with disabilities, and those unfamiliar with technology to use it effectively.
Way Forward:
-
Expand Offline Access: Scale up UPI Lite+, USSD, and NFC-based payments to help users in areas with no or low internet access.
-
Strengthen Global Partnerships: Work with central banks and regulators in other countries to develop common standards for cross-border UPI transactions.
-
Create Strong Legal Safeguards: Bring in a dedicated Digital Payments Consumer Protection Act to ensure user safety, prevent data misuse, and define rights and remedies clearly.
-
Make UPI Inclusive: Design special features like voice-command-based payments, simple interfaces in local languages, and accessibility tools for the elderly and digitally less literate.
-
One-Stop Complaint Portal: Build a central AI-powered grievance redressal system connected to NPCI and RBI to track and resolve UPI complaints efficiently.
Conclusion
-
UPI has transformed India into a global pioneer in digital public infrastructure, showing how technology can be used for inclusive growth.
-
However, challenges related to accessibility, legal protection, cross-border reach, and user trust still need to be addressed.
-
By focusing on offline access, legal reform, global integration, and user-centric design, India can make UPI not just a national success, but a global model for fast, secure, and inclusive payments.

